@ARTICLE{Kolfschoten2011,
  author = {Gwendolyn L. Kolfschoten and Paul Grünbacher and Robert O. Briggs},
  title = {Modifiers for Quality Assurance in Group Facilitation},
  journal = {Group Decision and Negotiation},
  year = {2011},
  volume = {20},
  pages = {685-705},
  abstract = {A key task of a professional facilitator is to assure the quality
	of the knowledge products created through collaborative effort. To
	manage the quality of the knowledge a group generates, facilitators
	attend to, judge, and question the quality of the contributions a
	group makes, the decisions it makes and the commitments its members
	make toward achieving the group goals. When facilitators or group
	members detect deficiencies in ideas, decisions, agreements, or artifacts,
	facilitators may need to intervene to support the group in improving
	the quality of their output, without disrupting the flow of the group
	process. In this paper we present a framework for quality assessment
	and a toolbox with flexible interventions that can be added to a
	collaborative process on the fly as soon as quality deficiencies
	are detected. The toolbox is a set of conditional adjustment interventions
	that a facilitator can add to other facilitation techniques so as
	to guard the quality of the group intellectual products. The
	toolbox can also be used as a starting point for designing intelligent
	agents that support the automatic detection of quality deficiencies.},
  affiliation = {Department of System Engineering, Faculty of Technology, Policy and
	Management, Delft University of Technology, Jaffalaan 5, 2628 BX
	Delft, The Netherlands},
  doi = {10.1007/s10726-011-9234-x},
  issn = {0926-2644},
  issue = {5},
  keyword = {},
  publisher = {Springer Netherlands}
}