by Paul Grünbacher, Robert O. Briggs
Abstract:
Defects in the requirements definition process often lead to costly project failures. One eminent problem is that it can be difficult to take deliberate advantage of important tacit knowledge of success-critical stakeholders. People know more that they can ever tell. Implicit stakeholder goals, hidden assumptions, unshared expectations often result in severe problems in the later stages of software development. We present a set of collaborative techniques that support a team of success-critical stakeholders in surfacing tacit knowledge during systems development projects. We discuss these techniques in the context of the EasyWinWin requirements negotiation methodology and illustrate our approach with examples from real-world negotiations.
Reference:
Surfacing Tacit Knowledge in Requirements Negotiation: Experiences using Easy Win Win (Paul Grünbacher, Robert O. Briggs), In Proceedings 34th Hawaii Int'l Conference on System Sciences, HICSS, 2001.
Bibtex Entry:
@Conference{Gruenbacher2001,
author = {Paul Grünbacher and Robert O. Briggs},
title = {Surfacing Tacit Knowledge in Requirements Negotiation: Experiences
using Easy Win Win},
booktitle = {Proceedings 34th Hawaii Int'l Conference on System Sciences, HICSS},
year = {2001},
abstract = {Defects in the requirements definition process often lead to costly
project failures. One eminent problem is that it can be difficult
to take deliberate advantage of important tacit knowledge of success-critical
stakeholders. People know more that they can ever tell. Implicit
stakeholder goals, hidden assumptions, unshared expectations often
result in severe problems in the later stages of software development.
We present a set of collaborative techniques that support a team
of success-critical stakeholders in surfacing tacit knowledge during
systems development projects. We discuss these techniques in the
context of the EasyWinWin requirements negotiation methodology and
illustrate our approach with examples from real-world negotiations.},
doi = {10.1109/HICSS.2001.926243},
researchr = {http://researchr.org/publication/GrunbacherB01}
}